Is the stone in the photos the one I receive?
Yes. Every listing is a single stone, photographed and filmed individually. One stone, one listing, with its own stock ID.
Are the photos colour-corrected?
No. Stones are photographed in daylight or under a daylight-balanced lamp, and we do not edit colour or saturation. Colour can still shift between daylight, indoor light and your screen, so ask for a video if colour is critical.
Does every stone come with a laboratory report?
Yes. Every stone is sold with a report from an independent laboratory (GRS, GUILD, Bellerophon Gemlab, Lotus Gemology, GIA or Gem Report Antwerp). The lab and report number are on the product page, a scan of the report is in the gallery, and the original ships with the stone.
Can I check the report myself?
Usually yes. GRS, GUILD, GIA and Lotus Gemology offer online report checks on their own websites. Our guide How to verify a gemstone lab report walks through each one.
What does "No heat" mean?
The laboratory found no indication of heating. All rubies and sapphires currently listed are reported as unheated; the diamonds are reported as natural colour. See Certification and treatments.
How do I get a quotation?
Click "Request a quotation" on any product page. The form sends us the stone, its stock ID and your message, and we reply by email, usually within one working day. Use it for a matched pair, a setting, a trade enquiry or a stone you would like us to source.
Can I reserve a stone?
Yes. Send us a message and we can hold a stone for you for up to 48 hours.
Can you set a stone into jewellery?
We sell loose stones only. We are happy to advise which settings a stone suits and to speak with your jeweller about dimensions.
Which currencies can I pay in?
Our base currency is Swiss francs (CHF). Prices are shown in EUR or USD where available. We accept card payments and Apple Pay / Google Pay at checkout; bank transfer is available for higher values on request.
Is the price per stone or per carat?
The price shown is for the whole stone. We also display the price per carat so you can compare stones of different sizes. There are no buyer's fees.
Do you ship worldwide, and what about import duties?
Yes, insured and tracked, free of charge. Import duties and VAT depend on your country; where Shopify can calculate them they are shown at checkout, otherwise the carrier collects them on delivery. See Shipping and insurance.
Can I return a stone?
Yes, within 7 days of delivery, unset and in the condition it was sent, for a full refund of the stone price. See Returns.
Do you buy stones or sell wholesale?
Yes. If you have natural rubies, sapphires, spinels or other coloured stones with laboratory reports to sell, write to us with photos, weight, origin and the report. Trade and jeweller enquiries are welcome.
How do I contact you?
Use the contact page, the "Request a quotation" or "Ask about this stone" buttons on any product page, or WhatsApp. We usually reply within 24 hours, Monday to Saturday.