Inspection period
You have 7 days from delivery to examine a loose stone at home. If it is not what you expected, you can return it for a full refund of the stone price – no reason needed. Consumers in the European Union and United Kingdom also keep their statutory 14-day right of withdrawal.
Conditions
- The stone must come back in exactly the condition it was sent: unset, not re-cut, not polished or altered, and its weight must match the listing.
- Any laboratory report, certificate or document that came with it must be returned too.
- Stones that have been set into jewellery, re-cut, chipped or scratched cannot be returned. Please do not have a stone set until you are sure you are keeping it.
How to return
- Write to us within the inspection period with your order number. Do not send anything back before we reply.
- We send you return instructions and the return address.
- Ship the stone fully insured and tracked, at your cost. Do not write the value on the outside of the parcel.
- We inspect the stone on arrival and issue the refund to your original payment method within 7 days of receiving it. Because our outbound shipping is free, nothing is deducted from the stone price.
Until the stone is back with us it remains your responsibility, so please pack it securely.